ABB’s After-Service for Perfect Testing of Pulp & Paper and for Sustainable R&D

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  • Yamashita Ryo
    Pulp & Paper Group, Industrial Automation Business Area, ABB K.K.

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Other Title
  • 正確な紙パルプ試験と持続可能な研究開発を支えるABBのアフターサービス
  • 正確な紙パルプ試験と持続可能な研究開発を支えるABBのアフターサービス : L&W各種試験機・測定器のアフターサービス
  • セイカク ナ カミパルプ シケン ト ジゾク カノウ ナ ケンキュウ カイハツ オ ササエル ABB ノ アフターサービス : L&W カクシュ シケンキ ・ ソクテイキ ノ アフターサービス
  • ―Service and Solution for L&W Testing and Analyzing Instruments―
  • ─L&W 各種試験機・測定器のアフターサービス─

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Abstract

<p>The customer often has questions. “Can you trust the result?” “How is the accuracy?” Regarding measurement, many guidelines are given in various measurement standards （JIS, ISO etc），and the measurement device and measurement procedure are specified therein. ABB, we aim to not only comply with the standard, but also share the value beyond that with our users.</p><p>For ABB’s after-sales service, our specialized engineers share our worldwide knowledgebase, experience of maintenance, inspection, service, calibration and etc. that have been carried out for decades through our own network, and provide high quality service.</p><p>Since instrument always deteriorates, regular service and calibration are required to maintain high accuracy of instrument. Our company proposes and provides some service to maintain the accuracy of the instrument by updat ing the software, such as maintaining the accuracy of the instrument by concluding a Preventive maintenance agreement （PMA）．The contracted user not only obtains reliable results, but also expects to budget for maintenance costs, and further extends the life of the instrument.</p><p>We propose and provide the upgrade of our instrument, which is updated year by year, to the desired users. The advantages of updating the old model and measuring with new hardware and software are great. As for whether to acquire a new measuring instrument or to extend the life of the old model by maintenance, we would like to consult with the user separately and mutually propose the most rational method.</p><p>ABB’s products and services are said to be of very high quality, which means that users trust our product and ultimately win-win profits. Our company think that high quality service is not something that can be obtained naturally, and that new expertise and management in various ways suited to the times are always needed.</p>

Journal

  • JAPAN TAPPI JOURNAL

    JAPAN TAPPI JOURNAL 75 (1), 45-50, 2021

    JAPAN TECHNICAL ASSOCIATION OF THE PULP AND PAPER INDUSTRY

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