Satisfaction Assessment on the Counseling Service System for Full-Time Teacher-Counselor in Tainan Elementary School

Liu Hsiu-Hao, Jhang Yun-Syuan

doi:10.5954/icarob.2021.os9-2

As the most important case management system in the school counseling work, the counseling service system must meet the needs and expectations of the school teacher-counselors (the main users). This investigation uses the questionnaire survey method aimed at teacher-counselors in elementary schools in Tainan City to understand the degree of teacher-counselors' satisfaction when they use the counseling service system. The results mainly found that counselor-teachers were most satisfied with "The items provided by the system website are completed and various." followed by "The items provided by the system website are necessary items meeting the needs for counseling work." while the least satisfactory item was "Using the system website helps me communicate and interact with others in counseling work." In the five satisfaction aspects of the system, the perceived ease of use and the usage attitude were found to be effective in explaining the system usage intention. Some practical implications of this research as well as topics worthy of further research were discussed at the conclusion of the research.

Satisfaction Assessment on the Counseling Service System for Full-Time Teacher-Counselor in Tainan Elementary School

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