Effects of emoticon with an apologetic message on the receiver's feelings

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  • 謝罪文に付与された顔文字が受け手の感情に与える効果
  • シャザイブン ニ フヨサレタ カオモジ ガ ウケテ ノ カンジョウ ニ アタエル コウカ

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Although emoticon is used with verbal messages to communicate, effects of emoticon on the receiver's feelings is not clear. In the current study, the focus was placed on clarifying the effects of the sender's non-verbal behavior and the context on the receiver's feelings when the message is an apologetic E-mail "I am sorry" with emoticon. Four conditions were investigated: no emoticon and three kinds of emoticon, that is, a smiling face (-:), a tearful face (;_;) and an apologetic gesture mL pm. Each time an E-mail message was received, twenty eight college students were asked to report their feelings towards the sender in terms of anger, friendliness, politeness and any indication of the sender's remorsefulness. As a result, the message contained an apologetic gesture decreased the receiver's angry than no emoticon. This result indicates that emoticon is not only expression of emotion, but also affects the receiver's feelings.

Journal

  • 対人社会心理学研究

    対人社会心理学研究 4 135-140, 2004

    大阪大学大学院人間科学研究科対人社会心理学研究室

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