Work efficiency at blood collection room using e-learning system: Analysis of the implementation status and the effect of the e-learning system in hospital

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  • NAKANO Yuki
    Department of Clinical Laboratory, The University of Tokyo Hospital
  • ONO Yoshikazu
    Department of Clinical Laboratory, The University of Tokyo Hospital
  • NISHIMORI Madoka
    Department of Clinical Laboratory, The University of Tokyo Hospital
  • IWATA Kimino
    Department of Clinical Laboratory, The University of Tokyo Hospital
  • MISAWA Yoshiki
    Department of Infection Control and Prevention, The University of Tokyo Hospital
  • MORITA Kazuharu
    Department of Clinical Laboratory, The University of Tokyo Hospital
  • KURANO Makoto
    Department of Clinical Laboratory, The University of Tokyo Hospital Department of Clinical Laboratory Medicine, Graduate School of Medicine, the University of Tokyo
  • YATOMI Yutaka
    Department of Clinical Laboratory, The University of Tokyo Hospital Department of Clinical Laboratory Medicine, Graduate School of Medicine, the University of Tokyo

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Other Title
  • e-learningシステムを用いた外来採血室の業務改善―e-learning問題の実施状況および実施効果の分析を通して―
  • e-learning システム オ モチイタ ガイライ サイケツシツ ノ ギョウム カイゼン : e-learning モンダイ ノ ジッシ ジョウキョウ オヨビ ジッシ コウカ ノ ブンセキ オ トオシテ

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Abstract

<p>To operate a blood collection room, we should meet many requirements including safety, short waiting time, good service quality for patient care, good-quality management of the preanalytical process, and prevention of incidents such as patient misidentification. In our hospital, we hold a meeting once a month to inform every blood sampling staff member of modifications of the operation in the blood sampling room and precautions for preventing incidents. After the meeting, we prepare some questions about the points to take care when sampling, which are distributed to the staff members using an e-learning system. In this study, we analyzed the forms, categories, and response rates of the 136 questions that had been distributed from April 2016 to March 2019. We also conducted a questionnaire survey to study our staff members’ assessment of the questions using an e-learning system. Moreover, we evaluated the effects of the e-learning system by analyzing the incidence rates of inappropriate sampling techniques, which could result in hemolysis or clotting, and those of insufficient confirmation. The results of this study suggest that the questions consisting of images or videos can lead to an increase in the response rates and make the questions easy to understand and useful for effective education. In addition, after the introduction of the e-learning system, the incidence rates of inappropriate sampling and insufficient confirmation decreased significantly. Although some alternative methods are occasionally required, the system is useful as an educational tool to inform every staff member of precautions, modifications of the operation, and sampling techniques. In conclusion, the e-learning system contributed to the improvement of the quality management of the preanalytical process and the prevention of incidents.</p>

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