Changes in Organizational Model by Adopting IT and Roboticization of the Accommodation Industry

DOI

Bibliographic Information

Other Title
  • 宿泊業の IT・ロボット化による組織モデルの変化

Abstract

<p>Main management issues in the Japanese accommodation industry include low productivity rate, chronic shortage of employees due to high employee turnover rate, and multilingual service for foreigners visiting Japan. In addition, COVID-19 brought a new issue of providing contactless services. Given these circumstances, one of the solutions to be considered is adopting IT and roboticization of the accommodation industry, and in fact, robot hotels such as HIS Group's "Henna Hotel" and China Alibaba Group's "FlyZoo Hotel'' have opened. Now that it is said that 49% of Japan's population can be replaced by AI and robots, how will the organizational model of the accommodation industry change? I have summarized the examples of typical accommodation facilities and categorized them in organizational models.</p>

Journal

  • The Tourism Studies

    The Tourism Studies 33 (3), 27-36, 2021

    Japan Institute of Tourism Research

Keywords

Details 詳細情報について

  • CRID
    1390292317597811328
  • DOI
    10.18979/jitr.33.3_27
  • ISSN
    21897530
    13420208
  • Text Lang
    ja
  • Data Source
    • JaLC
  • Abstract License Flag
    Disallowed

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