Recent Trends in Service Excellence and Production Innovation

DOI

Bibliographic Information

Other Title
  • サービスエクセレンスと生産革新の最前線　Part.4

Description

Through the series of meetings for knowledge sharing, the “ Service Excellence Division ” and the “ Production Innovation Division ” of JSQC have been jointly working on identifying the items to be addressed for better contribution to the customer value creation. In this special issue, we briefly summarize our recent activities in the Divisions in order to encourage the JSQC members to join our activities.<BR>　We focus are as follows.<BR> - Continuation and acceleration of “ Plan - Do - Check - Act cycle ”.<BR>- Continuation of customer relation and customer journey.<BR>- Use cases of “ Pattern Language”.

Journal

Details 詳細情報について

  • CRID
    1390299140870450176
  • DOI
    10.20684/quality.53.4_197
  • ISSN
    24321044
    03868230
  • Text Lang
    ja
  • Data Source
    • JaLC
  • Abstract License Flag
    Disallowed

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