Acquiring process of hospitality competence for employees in the small and medium-sized accommodation industry

DOI
  • Nobukawa Keiko
    Faculty of Global Culture and Communication, Aichi Shukutoku University

抄録

In this study, the acquiring process of hospitality competence for employees in the accommodation industry was examined by focusing on hospitality competence, which is important for the development of service industries. Semi-structured interviews were conducted to 7 young employees working in the small and medium-sized accommodation industry. The interview data were analyzed by a Modified Grounded Theory Approach (M-GTA) and 36 concepts, 15 subcategories and 4 categories, which were constituted in a model for acquiring process of hospitality competence, were generated. The results revealed that the acquiring process of employees’ hospitality competence was influenced by their interactions with co-workers and customers, and also facilitated by their new role outside the main task, while learning proceeds mainly through work. In other words, it was shown that, as well as interaction with others, including co-workers and customers, new role outside the main task were important factors in the acquisition process of hospitality competence.

収録刊行物

詳細情報 詳細情報について

  • CRID
    1390300014546279168
  • DOI
    10.37020/jgtr.9.1_79
  • ISSN
    21899282
    21899274
  • 本文言語コード
    en
  • データソース種別
    • JaLC
  • 抄録ライセンスフラグ
    使用不可

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