New query candidates extraction system for chatbot operation

DOI

Bibliographic Information

Other Title
  • チャットボット運用効率化のための新規問い合わせ候補抽出システム

Description

<p>Recently, chatbot support has attracted attention in the field of customer support. However, it has a heavy burden of this work because the chatbot operation needs many manual and difficult works. One of the bottlenecks of operation work is that it is difficult to extract new queries from dialogue logs due to the distribution of similar queries. In this study, we introduce the reduction of operation work when referring to the dialogue logs by clustering dialogue. This has resulted in a significant reduction in operation time.</p>

Journal

Keywords

Details 詳細情報について

  • CRID
    1390566775143062912
  • NII Article ID
    130007857449
  • DOI
    10.11517/pjsai.jsai2020.0_4rin108
  • ISSN
    27587347
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
  • Abstract License Flag
    Disallowed

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