The Relationship between Perceptions of a Workspace and Communication within an Organization

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  • オフィス空間に関する認識と組織内コミュニケーションの関係
  • オフィス クウカン ニ カンスル ニンシキ ト ソシキ ナイ コミュニケーション ノ カンケイ

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Abstract

<p>This study aims to investigate the relationship between workspace design and communication within an organization. Specifically, we clarify the workspace characteristics that could affect intra-organizational communication in terms of physical settings and social environment of the workspace. Previous studies in the field of architecture, psychology and management have revealed that workplace design have affected members’ activities using the workspace. However, they have not paid sufficient attention to the relationship in terms of the effect of time. The longer people spend in a certain workplace, the more socialization and adaptation to space are facilitated, and the more the way of communication changes. To address this issue, we conducted a quantitative study of a Japanese company. The results are the followings: 1) physical characteristics of the workspace affected the ease of communication for employees who had used the office for a short period of time, and 2) social environment of the workspace inhibited communication concerning employees’ routine work and their individual problem-solving. This result implies the importance of managing physical settings and social environment of the workspace, considering the effect of time.</p>

Journal

  • Organizational Science

    Organizational Science 54 (3), 4-19, 2021-03-20

    The Academic Association for Organizational Science

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