Essence of Service:

DOI

Bibliographic Information

Other Title
  • サービスの本質とは何か？
  • Comprehending Service from a Phenomenological Perspective
  • -現象学的科学論の視座からサービスを読み解く-

Abstract

Although an academic discipline, service science, or “serviceology,“ has been proposed lately, this “science” is often “science for service business,” not science for the entity itself called “service,” in the actual discussions. Both “service” and “science” are conceptual and do not physically exist in the world of nature. Therefore, if taking an approach considered scientific in general, we will encounter difficulties while pursuing essence of service, or what service itself is. To address the above, we employ logics derived from phenomenology, or (1)structuralist philosophy of science and (2)structural-constructivism, to scientifically pursue what a certain concept is and attempt to identify service itself to be an object of science. Taking account of an image that manifests itself, i.e. a phenomenon as immanence, when getting service at service recipients' consciousness, we can identify what service is. The essence of service derived under these logics is joy emerged at service recipients' consciousness as immanence, not something transcendence outside the service recipients' body. In addition, we view what value, being created by service, is and what “value co-creation,” often seen in the service-dominant logic, is through the discussions on service.

Journal

Keywords

Details 詳細情報について

  • CRID
    1390571194133495808
  • NII Article ID
    130008104572
  • DOI
    10.11487/trafst.15.2_57
  • ISSN
    21896399
    18817610
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
  • Abstract License Flag
    Disallowed

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