サービス化した組織における成員裁量の職務行動に関する展望

DOI 機関リポジトリ (HANDLE) Web Site オープンアクセス

書誌事項

タイトル別名
  • Toward a new framework for the discretionary job behavior in service-oriented organizations
  • サービスカ シタ ソシキ ニ オケル セイイン サイリョウ ノ ショクム コウドウ ニ カンスル テンボウ

この論文をさがす

説明

Employee's discretionary behavior has been studied from various viewpoints such as organizational citizenship behavior, prosocial organizational behavior, extra-role behavior, contextual performance and so on. Previous researchers had an implicit assumption that the discretion means extra-role behavior, but they included unintention ally in-role behavior in their measurements. Although they had arguments about the definition of discretion, there is no consensus among researchers. In addition, they merely examined similarities and dissimilarities in the concepts from their own points of view. This review intends to propose a new framework that can integrate the various types of previous concepts on discretion. The new framework describes discretionary behavior by focusing on (a) the degree of employee's perception of the behavior as enforced and (b) the kinds of domains of employee's behavior exhibited. Through this new framework, we can deal with the discretionary behavior exhibited within in-role, especially in the service-oriented organizations.

収録刊行物

関連プロジェクト

もっと見る

キーワード

詳細情報 詳細情報について

問題の指摘

ページトップへ