Facilitation of Return Processing as a Customer Experience

DOI

Bibliographic Information

Other Title
  • ネット通販における顧客体験としての返品処理の円滑化

Abstract

With the amendment of the Specified Consignment Commercial Transactions Law, when advertising the sales conditions of goods by mail order, it is stipulated that a special return contract for goods and rights and the matters should be displayed. If no return policy in the advertisement can be seen, the product can be returned at the consumer's expense within 8 days. Therefore, it is expected that the number of returns and exchanges will increase more than ever. Therefore, from the perspective of an EC (online mail order) business operator, this study will consider the policy of prompt, safe and secure return response which is trusted by the purchaser and the setting of the return acceptance level in the management strategy, based on specific case studies as a CX, or Customer Experience.

Journal

Details 詳細情報について

  • CRID
    1390573593428380800
  • DOI
    10.50987/jsod.20.1_95_11
  • ISSN
    24345629
    24365629
    18829252
  • Text Lang
    ja
  • Data Source
    • JaLC
  • Abstract License Flag
    Allowed

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