Understanding the factors that affect overall satisfaction from the user satisfaction of a chronological evaluation

DOI

Bibliographic Information

Other Title
  • 時系列の満足度評価からみた総合満足度に影響を与える要因の把握
  • ─For smartphone applications
  • ―スマートフォンアプリケーションを対象として

Description

<p>This study aimed to examine the factors that affect the overall satisfaction of smartphone applications from the user satisfaction of a chronological evaluation. These factors were examined from two perspectives: first, the potentiality of applying Daniel Kahneman’s Peak–End rule to user experience (UX) of smartphone applications, and second, the consideration of other factors that affect overall satisfaction. The explanatory parameters were considered from the chronological evaluation that each moment is evaluated on a 7-point satisfaction level. A hierarchical multiple regression analysis was conducted on Step 1, which was based on the Peak–End rule, and Step 2, which was based on the other factors. The results revealed that the Peak-End rule has the potentiality to be applied to the UX of smartphone applications.</p>

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Details 詳細情報について

  • CRID
    1390574411905352576
  • DOI
    10.11247/jssdj.69.1_1
  • ISSN
    21865221
    09108173
  • Text Lang
    ja
  • Article Type
    journal article
  • Data Source
    • JaLC
    • KAKEN
  • Abstract License Flag
    Disallowed

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