A Study on the Work Environment of the Lodging Industry

KANG Sungsook

doi:10.57475/keizaironso.198.s3

<p>The hospitality industry is facing a chronic shortage of human resources, both in quantity and quality and COVID-19 is bringing about a significant change in the face-to-face value of hospitality services. Therefore, this study conducted an exploratory study of the causes of employee dissatisfaction and the intention to change jobs among the With/Post COVID-19 lodging workers. The survey results showed that the causes of dissatisfaction were “organizational problems,” “lack of personnel,” “treatment problems,” “system problems,” “external environment,” and “guest attitude/response problems.” The results for reasons for the intention to change jobs were “low salary (no increase),” “uncertainty about the future,” “workload does not match salary,” and “low or unfair salary due to problems with the evaluation system.” The survey results indicate that “compensation” is the most crucial factor that needs to be improved in the intention to change jobs. Finally, we discussed the “introduction of robots” from the perspective of improving the working environment of human resources, which is an immediate issue in the hospitality industry.</p>

A Study on the Work Environment of the Lodging Industry

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