Axiology for Service System

DOI
  • TAKENAKA Takeshi
    国立研究開発法人産業技術総合研究所人間拡張研究センター総括研究主幹

Bibliographic Information

Other Title
  • サービスシステムの価値論

Abstract

<p>This paper discusses how the various values included in services can be studied by considering them as a kind of system that includes humans, artifacts, institutions, or cultures. First, it presents the aspects of value that have been focused on in representative academic fields such as engineering, psychology, and economics, as well as their limitations. Next, it argues for the importance of value transformation among functional, psychological, and economic values through interactions among autonomous agents through a discussion of the value for each agent included in the service system. Finally, it discusses the need for sustainable business models based on service excellence that take into account the market and society for the future through considering the impact of the coronavirus pandemic on the service industry.</p>

Journal

Keywords

Details 詳細情報について

  • CRID
    1390580947975164544
  • DOI
    10.57475/keizaironso.198.s1
  • ISSN
    27583988
    00130273
  • Text Lang
    ja
  • Data Source
    • JaLC
  • Abstract License Flag
    Allowed

Report a problem

Back to top