Effect of Advertising on Employee Turnover Intention:

DOI Web Site 51 References
  • Kato Takumi
    Senior Assistant Professor, School of Commerce, Meiji University, Japan
  • Ikeda Ryosuke
    Assistant Manager, Corporate Business Development Division, NEC Corporation, Japan
  • Koizumi Masaki
    Senior Professional, Corporate Business Development Division, NEC Corporation, Japan

Bibliographic Information

Other Title
  • 消費者向け広告が従業員の転職意向に与える影響
  • Evidence Based on a Survey of Full-Time Employees of Listed Companies in Japan
  • ― 日本の上場企業の正規従業員を対象とした調査に基づく実証 ―

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<p>Since internal marketing (IM) treats employees as customers, the focus has naturally been on internal measures. However, consumer-oriented advertising provides an opportunity for employees to recognize the social impact of their work and change their mindset. Such activities can be seen in business, but knowledge based on academic research is scarce. Therefore, this study examined the effects on job satisfaction and turnover intention by targeting ten factors, including advertising and nine factors covered in existing IM literature (capability acquisition, wages, work-life balance, relationship with superiors, diversity of human resources, office facilities, cafeteria, advanced technology, and purpose). An online survey of 5,000 full-time employees across ten industries (automotives, electronics, medical equipment, food, real estate, information technology, finance, retail, service, and government) was conducted in Japan. Advertisement had no effect on satisfaction, but had a significant positive effect on turnover intention. Furthermore, we found that the smaller the size of the company and the younger the employees, the more likely the employees are to change jobs. This result indicates the need to take care not to increase the desire to change jobs when promoting internal communication through advertisements.</p>

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