Organizational Capability and Its Development in Digital Era: Transforming the Value of Data within Organizational Processes

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  • デジタル時代における組織能力とその醸成～組織プロセスの中でのデータの価値転換～

Abstract

This study proposes a theoretical framework for the relationship between data use and organizational capabilities. Using a specific case with this framework, we reveal that data resources can be converted to economic value through organizational processes. There are several organizational processes related to these processes, including those related to digitizing tasks (digitization), digitizing business operations (digitalization), and attempting to digitally transform value creation itself (digital transformation). As the latter processes progress, the aspect of business transformation becomes stronger. Furthermore, the required organizational capabilities include “organizational digital innovation (DI) capabilities” related to information technology literacy, “transformation capabilities” for interdepartmental coordination and business process transformation, and “leadership,” which is considered a critical factor, to support these organizational DI and transformation capabilities. We discuss how to perceive the economic value of data and its positioning as an asset based on this framework.

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