Research on the Determining Factors of Employee Satisfaction in the Hospitality Industry ： The Role of Place Attachment and Company Attachment

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  • ホスピタリティ産業従業員の勤務地域と勤務会社への愛着とESの規定要因に関する研究 －宿泊業・小売業・飲食業の比較を通して－
  • ホスピタリティ サンギョウ ジュウギョウイン ノ キンム チイキ ト キンム ガイシャ エ ノ アイチャク ト ES ノ キテイ ヨウイン ニ カンスル ケンキュウ : シュクハクギョウ ・ コウリギョウ ・ インショクギョウ ノ ヒカク オ トオシテ

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Abstract

This study aimed to explore the effects of hospitality industry employeesʼ evaluation of the local environment, relationships with people, and the company on place attachment, company attachment, and ES. In this study, “relationship with residents,” “excellent resources,” “information sharing with customers,” and “convenience in life and business” were extracted as region-related factors. In addition, “comfortable working environment,” “support system for local contribution,” and “company vision” were extracted as company-related factors. Using these factors as explanatory variables, we grasped the effects on place attachment, company attachment, and ES, and compared the differences between the hotel industry, retail industry, and F&B industry.

Journal

  • 人文学研究所報

    人文学研究所報 (71), 87-105, 2024-03-27

    The Institute for Humanities Research. Kanagawa University

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