Information Barriers and Social Welfare Services

DOI

Bibliographic Information

Other Title
  • 福祉における情報の壁
  • : A Case Study of a Municipal Government in Japan
  • ―一自治体の事例調査に基づく考察―

Description

<p>This paper describes the problem of barriers to obtaining information on social welfare services in Japan. Barriers to the effective utilization of social welfare services often result from the inadequate dissemination of information about them. These barriers have been investigated using a questionnaire and interviews of public employees in the areas of long―term care, childcare support, and public relations of a municipal government, along with a study of the municipal government’s website. The following results were obtained : 1） The municipal government places a high priority on improving hard measures used to convey information rather than soft measures such as better dissemination of the information itself. 2） The public employees of the municipal government were not fully aware of the gaps between the information required by citizens and the information actually disseminated, primarily because of cognitive bias and the lack of monitoring systems to detect such gaps. To make public employees more aware of these gaps and responsive to citizens’ need for information about social welfare services, it is necessary to be aware of the gaps and review the division of tasks systematically.</p>

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Details 詳細情報について

  • CRID
    1390845702321898624
  • NII Article ID
    130007743748
  • DOI
    10.24533/spls.9.2_135
  • ISSN
    24332984
    18831850
  • Text Lang
    ja
  • Article Type
    journal article
  • Data Source
    • JaLC
    • CiNii Articles
    • KAKEN
  • Abstract License Flag
    Disallowed

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