Network Analysis between Employees based on Business Chat Data

DOI

Bibliographic Information

Other Title
  • ビジネスチャットの会話履歴データに基づく社員間のネットワーク分析モデル

Abstract

<p>Visualizing social relationships by a network is useful for understanding the behavior of groups and individuals. The target of this study is a network between employees in the workplace. The construction of this network enables us to understand human relationships and managing a team. To build this network, the questionnaire and e-mail data were conventionally used. However, in this work, we use conversation history data on a chat application(Slack, etc.). We propose a method of quantifying the relationship between employees from conversation data on a chat application and visualizing it as a network between employees. Specifically, we assume that strongly related employees will make remarks at adjacent times on the chat, quantify the relationship by multivariate hawkes process and build a network model. To verify the effectiveness of the proposed model, we used Slack conversation data of a real company and extracted knowledge about team management from the network.</p>

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Keywords

Details 詳細情報について

  • CRID
    1390848250119347456
  • NII Article ID
    130007856667
  • DOI
    10.11517/pjsai.jsai2020.0_1i4gs204
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
  • Abstract License Flag
    Disallowed

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