Analysis of Organizational Learning Using In-Company Intranet Community: From the Case of the Distribution Department of Kyushu Electric Power Co., Inc.

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  • 企業内ネットコミュニティを利用した組織学習に関する分析―九州電力株式会社配電部門の事例より―
  • キギョウナイ ネットコミュニティ オ リヨウ シタ ソシキ ガクシュウ ニ カンスル ブンセキ : キュウシュウ デンリョク カブシキ ガイシャ ハイデン ブモン ノ ジレイ ヨリ

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Abstract

<p>This study analyzed the organizational learning process using data posted to the company’s intranet community in the distribution department of Kyushu Electric Power Co., Inc., and the factors of participation in the intranet community using questionnaire survey results for the users. In the organizational learning process using the intranet community, it was found that phenomena such as “question-and-answer” learning that absorbs the knowledge provided by knowledge seeking, “incidental” learning that absorbs the knowledge provided by providing knowledge, and “inclusive” learning that comprehensively absorbs knowledge from the context of multiple postings occurred, and in some cases they occurred in parallel or in a chain. In addition, it was clarified that the accumulation of specialized knowledge, the number of people who perform the same work in the workplace, and personal characteristics based on workplace characteristics influence the participation in the intranet community.</p>

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