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- 高田 加奈子
- 九州大学大学院人間環境学府
書誌事項
- タイトル別名
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- The explorative research of the characteristics and satisfaction which the receivers from children's telephone counseling get
- コドモ デンワ ソウダン ニ オケル ウケ テ ノ トクセイ ト マンゾクカン ニ ツイテ ノ タンサクテキ ケンキュウ
この論文をさがす
抄録
The purpose of this research is to understand the characteristics nad satisfaction of children's telephone counseling receivers. Eighteen receivers from 3 children's telephone counseling instructions participated in this research. As a result, wishing to acquire knowledge and skills, and to communicate with children were reasons to start children's telephone counseling. One of the characteristics of children's telephone counseling receivers was that many of them had had experiences in working and communicating with children. Moreover, satisfaction of receivers from children's telephone counseling is composed by 5 factors, "the receivers' states or change of mind", "development of conversation and establishing rapport with callers", "characteristics and attitudes of callers", "structures of telephone counseling and of the institutions which they belong to", and "denial of satisfaction".
収録刊行物
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- 九州大学心理学研究
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九州大学心理学研究 12 103-112, 2011-03-31
九州大学大学院人間環境学研究院
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詳細情報 詳細情報について
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- CRID
- 1390853649767303168
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- NII論文ID
- 40018798891
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- NII書誌ID
- AA11448647
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- ISSN
- 13453904
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- DOI
- 10.15017/20082
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- HANDLE
- 2324/20082
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- NDL書誌ID
- 11070389
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- 本文言語コード
- ja
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- データソース種別
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- JaLC
- IRDB
- NDL
- CiNii Articles
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- 抄録ライセンスフラグ
- 使用可