Organizational Facades, Distorted Substantive Discussion, and Misinterpretation:

DOI Open Access
  • Tsuboyama Yuki
    Graduate School of Business Administration, Hitotsubashi University

Bibliographic Information

Other Title
  • 組織ファサードの下での組織内の議論の歪み：国鉄再建計画を事例として
  • A Case Study of the First Restructuring Plan of Japanese National Railways

Abstract

<p>Organizational facades are symbolic fronts made by organizational members to assure their stakeholders of the legitimacy of the organizations, which are intentionally decoupled from their substantive actions. This in-depth historical case study of the first restructuring plan of the Japanese National Railways in the late 1960s investigates intraorganizational dynamics triggered by the overestimated demand forecast of its freight railway business in the plan. It reveals how the forecast affected its substantive action through increased paperwork for non-substantive matters, the distorted substantive discussion between upper managers, and the misunderstanding of upper managers' strategic intention by lower managers.</p>

Journal

  • Organizational Science

    Organizational Science 55 (4), 39-54, 2022-06-20

    The Academic Association for Organizational Science

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