System construction to improve the efficiency of reception work in blood sample collection

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  • HIGUCHI Masaya
    Department of Clinical Laboratory, Aichi Koseiren Kainan Hospital
  • SODA Masahiko
    Department of Medical Information Room, Aichi Koseiren Kainan Hospital
  • YAMAGUCHI Katsura
    Department of Clinical Laboratory, Aichi Koseiren Kainan Hospital
  • ITO Naoyuki
    Department of Clinical Laboratory, Aichi Koseiren Kainan Hospital
  • MIYATA Eizo
    Department of Laboratory Diagnosis, Aichi Koseiren Kainan Hospital
  • HATTORI Shinya
    Department of Clinical Laboratory, Aichi Koseiren Kainan Hospital

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Other Title
  • 採血室の受付業務効率化に伴うシステム構築
  • サイケツシツ ノ ウケツケ ギョウム コウリツカ ニ トモナウ システム コウチク

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Abstract

<p>In our hospital, the blood sample collection and injection treatment rooms share the same reception area. However, the current system has a limitation in that while unattended reception is possible for blood sample collection, it cannot be implemented in injection treatment rooms. By updating the electronic medical record system, in addition to solving these problems, we aimed to review the reception method for blood sample collection and in injection treatment rooms, improve patient service, and improve reception efficiency. Therefore, we changed from unmanned reception to manned reception and built the following system. 1. We built an integrated reception system that enables checking different order types on the same screen and accepts them. We also built a comment sending function that conveys patient information to the blood sample collection and injection treatment rooms and a mechanism that links the reception of these rooms. 2. Urinalysis cup labels (specimens, bacteria, pathology) for outpatient urinalysis were put together on one sheet. 3. We developed an integrated progress confirmation system that allows each department and consultation room to manage the progress of patients’ treatment and confirm the whereabouts of patients. This consequently simplified reception processing, enhanced work efficiency, and improved patient service. Additionally, we visualized patient flow lines by providing tools for checking the progress and whereabouts of patients and coordinated the operations of the blood sample collection and injection treatment rooms.</p>

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