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- Ihara Saori
- Okinawa International University
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Abstract
<p>The purpose of this paper is to examine quantitatively and qualitatively whether implementing hoshin kanri in the context of perceived climate for inclusion could promote positive behavior among frontline employees in the hotel industry. Firstly, the results of hierarchical multiple regression analysis revealed that hoshin kanri has a positive impact on employee initiative. Secondly, quantitative results on the synergy between hoshin kanri and the perception of climate for inclusion by hierarchical multiple regression analysis and simple slope analysis showed that climate for inclusion enhances the relationship between hoshin kanri and the employee initiative. Finally, the interviews on the background of these quantitative results revealed the mechanism of synergy by which the recognition of climate for inclusion by frontline employees and their participation in the development of action plans and improvement measures to achieve hoshin would create a sense of acceptance of hoshin and further induce them to take positive action.</p>
Journal
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- Public Choice Studies
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Public Choice Studies 2014 (61), 5-29, 2014
JAPAN PUBLIC CHOICE SOCIETY
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Details 詳細情報について
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- CRID
- 1390858529774034688
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- NII Article ID
- 40020031075
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- NII Book ID
- AA12590428
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- ISSN
- 21873852
- 21872953
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- NDL BIB ID
- 025376023
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- Text Lang
- en
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- Data Source
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- JaLC
- NDL
- CiNii Articles
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- Abstract License Flag
- Disallowed