Proposal of Scenario Evaluation Method Applying Customer Satisfaction Analysis

DOI

Bibliographic Information

Other Title
  • 顧客満足度分析を応用したシナリオ評価法の提案

Abstract

<p>In recent years, user experience has been emphasized in product development. However, a method for evaluating the experiences created by scenarios has not been established. Therefore, the purpose of this study is to propose a method to evaluate such scenarios. Applying the concept of customer satisfaction analysis based on a time axis from the past to the present, we devised an expectancy analysis that can be applied to a time axis from the present to the near future, and developed a scenario evaluation method. This was analyzed and discussed using "hydration" as a research case study. The results revealed a comparative analysis and ordinal relationships among four different scenario proposals.</p>

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Keywords

Details 詳細情報について

  • CRID
    1390861394120847616
  • DOI
    10.11247/jssd.70.0_186
  • Text Lang
    ja
  • Data Source
    • JaLC
  • Abstract License Flag
    Disallowed

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