Complaint Solution by the Welfare Service Management Improvement Committee : judging from Improvement of the quality of welfare service

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  • 「福祉サービスの質の向上」からみた「運営適正化委員会の苦情解決」の意義
  • 「 フクシ サービス ノ シツ ノ コウジョウ 」 カラ ミタ 「 ウンエイ テキセイカ イインカイ ノ クジョウ カイケツ 」 ノ イギ

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The present paper discusses the significance of Complaint Solution carried out by the Welfare Service Management Improvement Committee under the Social Welfare Act, from the viewpoint of the system's objective, that is `to improve the quality of social welfare services'. Based on the `legislative fact approach's, the paper investigated the survey as its framework. Looking from the viewpoint of the involvement of the Committees, there are three stages with regard to `quality'; 1) quality that is secured by the agreement between the parties in interest,2) quality that is secured by enforcement through the notification to the governor of the prefectures (article 87, Social Welfare Act), and 3) quality that is in the `grey zone' between1) and2). The paper concluded that the Welfare Service Management Improvement Committee could contribute to improving the quality of the social welfare services by collaborating and cooperating closely with other organizations and agencies including local governing bodies and `the third party committee members'. at the `grey zone' quality of the stage3, as well as securing the service quality at the stage 1.

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  • 紀要

    紀要 7 45-54, 2013-03-31

    名寄市立大学

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