The Efficiency of the Hub of the Human Network at the Crisis Situation: The case study of St.Luke's hospital

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  • 危機対応時における「情報のハブ」の有用性―聖路加国際病院の事例研究から―
  • キキ タイオウジ ニ オケル ジョウホウ ノ ハブ ノ ユウヨウセイ セイロカコクサイ ビョウイン ノ ジレイ ケンキュウ カラ

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<p>This study focuses on the efficiency of the information hub at the crisis moment. St. Luke's International Hospital case, which had effectively responded to the chemical terrorism known as the Sarin gas attack on Tokyo subway system that was completely beyond the scope of the assumption at that time. The key problem solving drivers were the generation and effective functioning of the three information hubs that had provided status information and, at the same time, had indicated procedural information such as the practical countermeasures within the organization. Management in general should keep in their minds that any pertinent countermeasures should be built into such a structure to readily accommodate the generation of information hubs and utilize and benefit from their respective activities. The three elements necessary for the generation of hubs were: l) the creation of places where a good deal of information is channeled to and made available to crisis fighters. 2) the availability of people determined to transmit and disseminate information.3) the existence of organizations receptive and responsive to information transmitted.</p>

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