Design and Implementation of Trouble Tracking Ticket System for LAN management

1 Citations 1 References
  • IZUMI Yutaka
    Graduate School of Information Science Nara Institute of Science and Technology
  • YAMAMOTO Shigeru
    Faculty of Engineering Science, Osaka University
  • YAMAGUCHI Suguru
    Graduate School of Information Science Nara Institute of Science and Technology
  • YAMAMOTO Heiichi
    Graduate School of Information Science Nara Institute of Science and Technology

Bibliographic Information

Other Title
  • LAN環境における Trouble Tracking Ticket System(T3) の構築

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Description

It becomes popular to use Trouble Ticketing Systems for trouble shootings in the network management. However, since currently available systems like Netlog or Concert Ticket System do not support functions for scheduling of trouble shooting tasks, communicating among network managers, and systematically analyzing registered tickets, while theses functions are considered to be essential for network trouble shootings. In this paper, we address problems around currently available trouble ticket systems in the case that they are applied for network management tasks, and requirements on the trouble ticket system are pointed out. Finally, we propose the T3 (Trouble Tracking Ticket System) and show its design and implementation.

Journal

  • IPSJ SIG Notes

    IPSJ SIG Notes 68 1-6, 1995-01-26

    Information Processing Society of Japan (IPSJ)

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Details 詳細情報について

  • CRID
    1574231876805335552
  • NII Article ID
    110002946039
  • NII Book ID
    AN10116224
  • ISSN
    09196072
  • Text Lang
    ja
  • Data Source
    • CiNii Articles

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