Business Process Orientation: An Empirical Study of Its Impact on Employees’ Innovativeness
説明
Under the competitive environment, innovation becomes a destination of many companies. Business process orientation (BPO) represents “a state of mind” of organizations to rethink and redesign the business. This study considers BPO can get the “innovation” ball rolling within organizations through fostering an organizational flow of information and communication. Results from a survey of Japanese companies designate that BPO improves cross-functional integration and customer orientation, which, in turn, motivate employees to innovate. This paper contributes to research by proposing a path model from BPO to employees’ innovativeness, which empirically substantiates the effectiveness of business process management towards innovation. The findings suggest managers to cultivate BPO as a key organizational resource and support the process-based interaction internally and externally.
