Nurses' perception regarding patient safety climate and quality of health care in general hospitals in Japan

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Bibliographic Information

Title
Nurses' perception regarding patient safety climate and quality of health care in general hospitals in Japan
Other Title
  • 日本の総合病院における医療安全風土と医療サービスの質に関する看護師の認識
  • Nurses' perception of patient safety climate
Author
Nakano, Youko
Alias Name
  • 中野, 葉子
  • ナカノ, ヨウコ
Author
谷岡, 哲也
Author
Yokotani, Tomoya
Alias Name
  • ヨコタニ, トモヤ
  • ヨコタニ, トモヤ
Author
飯藤, 大和
Author
Miyagawa, Misao
Alias Name
  • ミヤガワ, ミサオ
  • ミヤガワ, ミサオ
Author
安原, 由子
Author
Betriana, Feni
Author
ロクシン, ロザーノ
University
徳島大学
Types of degree
博士（保健学）
Grant ID
甲保第46号
Degree year
2020-11-21

Description

Aim: To clarify perceptions of nurses towards patient safety climate and quality of health care in Japan. Background: Nurses' perceptions of patient safety climate and quality of healthcare services are not well-known. Method: The survey was conducted at general hospitals with 200 beds or more using the Patient Safety Climate Scale and the Modified multiple-item scale for consumer perceptions of healthcare service quality. Results: Significant positive correlations were found among nurses’ perception towards patient safety and healthcare service quality. The experience of nurses as members of the committee on patient safety and their employment position did not show any significant difference in the perception towards patient safety and healthcare services quality. Perceptions of healthcare service quality were lower among those with 6 -10 year experience than with over 21 years. Conclusion: In the perception of nurses and nurse managers’ continuous improvement perceptions towards patient safety were related to reliability, assurance, responsiveness, and empathy in healthcare service quality. Implications for Nursing Management: Generalist nurses with 21 years or more experiences in multiple departments showed high perception towards healthcare service quality. Experienced nurses’ perceptions of activities to improve patient safety and quality of healthcare services are important.

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