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Removing Economic Influences from Customer Satisfaction Scores to Assess Managerial Performance in Marketing
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- ENKAWA Takao
- Tokyo Institute of Technology
Bibliographic Information
- Title
- Removing Economic Influences from Customer Satisfaction Scores to Assess Managerial Performance in Marketing
- Author
- Frank, B., Sudo, S., Enkawa, T
- Published
- 2009
- Resource Type
- journal article
Journal
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- Journal of the Japanese Society for Quality Control 39(1)
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Journal of the Japanese Society for Quality Control 39(1) 119-128, 2009
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Details 詳細情報について
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- CRID
- 1010000782032530222
-
- Article Type
- journal article
-
- Data Source
-
- KAKEN