Removing Economic Influences from Customer Satisfaction Scores to Assess Managerial Performance in Marketing
書誌事項
- タイトル
- Removing Economic Influences from Customer Satisfaction Scores to Assess Managerial Performance in Marketing
- 著者
- Frank, B., Sudo, S., Enkawa, T
収録刊行物
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- Journal of the Japanese Society for Quality Control 39(1)
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Journal of the Japanese Society for Quality Control 39(1) 119-128, 2009
