Service management : operations, strategy, information technology

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Bibliographic Information

Title
"Service management : operations, strategy, information technology"
Statement of Responsibility
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi
Publisher
  • McGraw-Hill/Irwin
  • 8th ed., International ed
Publication Year
  • 2014
Book size
28 cm

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Notes

"McGraw-Hill international edition" -- Cover

Statement of responsibilities on cover: James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi

Includes bibliographical references indexes

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