Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper

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Bibliographic Information

Title
"Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper"
Statement of Responsibility
A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry
Publisher
  • Marketing Science Institute
Publication Year
  • c1994
Book size
28 cm

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Notes

Bibliography: p. 52-54

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Details 詳細情報について

  • CRID
    1130000795346262400
  • NII Book ID
    BA28174930
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
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