The essential guide to knowledge management : e-business and CRM applications

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Bibliographic Information

Title
"The essential guide to knowledge management : e-business and CRM applications"
Statement of Responsibility
Amrit Tiwana
Publisher
  • Prentice Hall PTR
Publication Year
  • c2001
Book size
24 cm
Other Title
  • Guide to knowledge management
  • E-business and CRM applications

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Notes

Includes bibliographical references (p. 303-309) and index

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