The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
Bibliographic Information
- Title
- "The quality library : a guide to staff-driven improvement, better efficiency, and happier customers"
- Statement of Responsibility
- Sara Laughlin and Ray W. Wilson
- Publisher
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- American Library Association
- Publication Year
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- 2008
- Book size
- 28 cm
- Series Name / No
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- : pbk
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Notes
Includes bibliographical references (p. 137-139) and index
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Details 詳細情報について
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- CRID
- 1130000796525629824
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- NII Book ID
- BA8836510X
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- ISBN
- 9780838909522
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- LCCN
- 2007030710
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- Web Site
- https://lccn.loc.gov/2007030710
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- Text Lang
- en
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- Country Code
- us
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- Title Language Code
- en
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- Place of Publication
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- Chicago
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- Subject
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- LCSH: Library administration -- United States
- LCSH: Total quality management -- United States
- LCSH: Library planning -- United States
- LCSH: Customer services -- United States
- MESH: Library Administration -- methods
- MESH: Total Quality Management
- MESH: Library Services -- organization & administration
- MESH: Program Evaluation
- MESH: Consumer Satisfaction
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- Data Source
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- CiNii Books