A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction

CiNii Available at 3 libraries

Bibliographic Information

Title
"A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction"
Statement of Responsibility
Ruth N. Bolton, Katherine N. Lemon
Publisher
  • Marketing Science Institute
Publication Year
  • c1998
Book size
28 cm

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Details 詳細情報について

  • CRID
    1130000796756284160
  • NII Book ID
    BA40443259
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
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