Delivering customer service : how to win a competitive edge through managing customer relationships successfully

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Bibliographic Information

Title
"Delivering customer service : how to win a competitive edge through managing customer relationships successfully"
Statement of Responsibility
Sheila[i.e. Sheila] Payne
Publisher
  • Grolier International
  • Deluxe ed
Publication Year
  • c1997
Book size
25 cm

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Notes

Includes bibliographical references (p. 183) and index

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