Quality of service : making it really work

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Bibliographic Information

Title
"Quality of service : making it really work"
Statement of Responsibility
Bo Edvardsson, Bertil Thomasson, and John Øvretveit
Publisher
  • McGraw-Hill Book Co.
Publication Year
  • c1994
Book size
24 cm

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Notes

Includes bibliographical references (p. 266-288) and index

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