Service management : operations, strategy, and information technology

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Bibliographic Information

Title
"Service management : operations, strategy, and information technology"
Statement of Responsibility
James A. Fitzsimmons, Mona J. Fitzsimmons
Publisher
  • McGraw-Hill
  • 3rd ed., international ed
Publication Year
  • 2001
Book size
26 cm.

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Notes

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher

Includes bibliographical references and indexes

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