A conceptual model of service quality and its implications for future research

CiNii Available at 13 libraries

Bibliographic Information

Title
"A conceptual model of service quality and its implications for future research"
Statement of Responsibility
by A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry
Publisher
  • Marketing Science Institute
Publication Year
  • 1984
Book size
28 cm

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Notes

Bibliography: p. 22-24

On cover: Research program. Project description

"August 1984"

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Details 詳細情報について

  • CRID
    1130282270455729920
  • NII Book ID
    BA22765275
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
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