Service quality implementation : the effects of organizational socialization and managerial actions on customer-contact employee behaviors

CiNii Available at 3 libraries

Bibliographic Information

Title
"Service quality implementation : the effects of organizational socialization and managerial actions on customer-contact employee behaviors"
Statement of Responsibility
Michael D. Hartline and O.C. Ferrell
Publisher
  • Marketing Science Institute
Publication Year
  • c1993
Book size
28 cm

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Notes

"Technical Working Paper"--T.p.

Bibliography: p. 56-59

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Details 詳細情報について

  • CRID
    1130282270846536832
  • NII Book ID
    BA28163526
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
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