Customer loyalty : how to earn it, how to keep it

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Bibliographic Information

Title
"Customer loyalty : how to earn it, how to keep it"
Statement of Responsibility
Jill Griffin ; foreword by Robert T. Herres
Publisher
  • Jossey-Bass
  • New and rev. ed
Publication Year
  • c2002
Book size
24 cm

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Notes

Includes bibliographical references (p. 223-231) and indexes

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