Complaint management and channel choice : an analysis of customer perceptions

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Bibliographic Information

Title
"Complaint management and channel choice : an analysis of customer perceptions"
Statement of Responsibility
Stefan Garding, Andrea Bruns
Publisher
  • Springer
Publication Year
  • c2015
Book size
24 cm

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Notes

Includes bibliographical references and index

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Details 詳細情報について

  • CRID
    1130282271961772672
  • NII Book ID
    BB20244927
  • ISBN
    9783319181783
  • LCCN
    2015938431
  • Web Site
    https://lccn.loc.gov/2015938431
  • Text Lang
    en
  • Country Code
    sz
  • Title Language Code
    en
  • Place of Publication
    • Cham
  • Data Source
    • CiNii Books
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