The Service encounter : managing employee/customer interaction in service businesses

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Bibliographic Information

Title
"The Service encounter : managing employee/customer interaction in service businesses"
Statement of Responsibility
edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
Publisher
  • Lexington Books
Publication Year
  • c1985
Book size
24 cm
Series Name / No
  • alk. paper

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Notes

Includes bibliographies and index

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