Service management : operations, strategy, information technology

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Bibliographic Information

Title
"Service management : operations, strategy, information technology"
Statement of Responsibility
James A. Fitzsimmons, Mona J. Fitzsimmons
Publisher
  • McGraw-Hill/Irwin
  • 6th ed
Publication Year
  • c2008
Book size
29 cm.

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Notes

Includes bibliographical references and index

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