The V-model of service quality : an exploration of African customer service delivery metrics

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Bibliographic Information

Title
"The V-model of service quality : an exploration of African customer service delivery metrics"
Statement of Responsibility
by Grafton Whyte
Publisher
  • Emerald Pub.
  • 1st ed
Publication Year
  • 2018
Book size
20 cm
Series Name / No
  • : print

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Notes

Includes bibliographical references and index

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