<i>Review:</i> Information Technology and Organizational Performance: An Integrative Model of IT Business Value1

DOI PDF 被引用文献3件
  • Nigel Melville
    Wallace E. Carroll School of Management, Boston College, Chestnut Hill, MA 02467, U.S.A.
  • Kenneth Kraemer
    Center for Research on Information Technology and Organizations, Graduate School of Management, University of California, Irvine, Irvine, CA 92697-3125, U.S.A.
  • Vijay Gurbaxani
    Center for Research on Information, Technology and Organizations, Graduate School of Management, University of California, Irvine, Irvine, CA 92697-3125, U.S.A.

書誌事項

公開日
2004-06-01
DOI
  • 10.2307/25148636
公開者
MIS Quarterly

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説明

<jats:p>Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don’t know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.</jats:p>

収録刊行物

  • MIS Quarterly

    MIS Quarterly 28 (2), 283-322, 2004-06-01

    MIS Quarterly

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