QoS management using the data analysis : case of "calil.jp"(<Special feature>Information service improvement based on Data Analysis)

DOI Web Site

Bibliographic Information

Other Title
  • データ分析を用いたサービス品質の管理 : カーリルのデータ分析活用事例から(<特集>データ分析によるサービス改善)
  • データ分析を用いたサービス品質の管理 : カーリルのデータ分析活用事例から
  • データ ブンセキ オ モチイタ サービス ヒンシツ ノ カンリ : カーリル ノ データ ブンセキ カツヨウ ジレイ カラ

Search this article

Abstract

The website "calil.jp" for library collection search has realized a user-friendly service by integrating collection information of many libraries available on the web by means of web scraping. Library information is incessantly changing due to opening, closure, move or merge of libaries as well as system renewal or other changes in data communication. Calil focuses on timely processing of the changing information for providing as accurate information as possible. The present article summarizes the company's empirical methods for quality of service (QoS) management, and proposes new library services based on data accumulated in the operation.

Journal

Keywords

Details 詳細情報について

Report a problem

Back to top