A causal model of the development of public trust in railroad companies

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  • YAMAZAKI Mizuki
    Research Institute of Science and Technology for Society, Japan Science and Technology Agency
  • TAKAGI Aya
    Research Institute of Science and Technology for Society, Japan Science and Technology Agency
  • IKEDA Ken'ichi
    Graduate School of Humanities and Sociology, The University of Tokyo
  • HORII Hideyuki
    School of Engineering, The University of Tokyo

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Other Title
  • 鉄道事業者に対する社会的信頼の規定因 : 共分散構造分析を用いたモデルの構成
  • テツドウ ジギョウシャ ニ タイスル シャカイテキ シンライ ノ キテイイン キョウブンサン コウゾウ ブンセキ オ モチイタ モデル ノ コウセイ

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Abstract

The present study examined the determinants of public trust in railroad companies. The constructs studied were as follows: trust in companies, familiarity toward companies, recognition of company values, perceived frequency of traffic accidents, perceived involuntary risk, perceived function as watchdogs of other institutions, and perception of safety measures. We conducted a survey in the Tokyo Metropolitan area and obtained answers from 1,081 respondents. The postulated model was tested using structural equation modeling procedures. The results indicated that the proposed model fits the data very well. It was shown that perceived function as watchdogs, perception of safety measures, recognition of company values, and familiarity had direct effects on trust.

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